Återbetalningspolicy
Right of Withdrawal
The right of withdrawal does not apply to food products, such as our tea.
Complaints
- All products are inspected before shipment. If a product is damaged or incorrectly delivered, we will, in accordance with consumer protection legislation, rectify the error free of charge.
- You must always contact us for approval before returning a defective item.
- Complaints must be sent immediately after the defect has been discovered.
6.1 How to file a complaint:
- Report defects to hello@hoomlytea.com. Include your name, address, email, order number, and a description of the issue.
- If we cannot correct the defect or provide a replacement, we will refund you in accordance with consumer protection law. We cover the return shipping for approved complaints.
- We reserve the right to deny a complaint if the product is not defective according to current legislation. In disputes, we follow the recommendations from the Swedish National Board for Consumer Disputes (ARN), see arn.se.
- You can buy a return label via PostNord's website: Skickadirekt or at a service point. Choose the Business Package option.
• • Please note: we cannot collect parcels delivered via PostNord Mypack or similar services requiring pick-up from a service point. We do not reimburse shipping/fees for such methods. Contact us for assistance, and we’ll deduct the return shipping from your original order.