Användarvillkor

1. About Hoomly Group AB - 559068-8569

  • The company is based in Stockholm. The company’s mailing address is Birger Jarlsgatan 75, 113 56 Stockholm.
  • If you wish to contact us, please send an email to hello@hoomlytea.com with your inquiry and contact details, and we will get back to you as soon as possible.


2. Ordering

  • Once your order is completed, an order confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing, and shipping address.
  • If there is any mistake in the order confirmation, you should immediately contact us at hello@hoomlytea.com.


3. Delivery

  • Our normal delivery time is 2–4 days for all items in stock. Note: Orders placed on public holidays will be dispatched the next working day.
  • If there are delays in delivery (without prior notice of an extended delivery time), you can contact us at hello@hoomlytea.com.
  • All orders are shipped as soon as possible. 


3.1 Undelivered / Unclaimed Orders

Orders that cannot be delivered and are returned to Hoomly Group AB due to reasons such as incorrect address, invalid/missing ID, delivery refusal or impossibility, or failure to collect from the pick-up point, will be charged a fee of SEK 199 (including VAT) to cover transport and administrative costs.


4. Prices

  • All prices in the store are stated in SEK and include VAT.
  • We reserve the right to change prices due to supplier price changes, typographical errors in the price list, or inaccuracies due to incorrect information and retain the right to adjust the price accordingly.


5. Right of Withdrawal

  • The right of withdrawal does not apply to food products, such as our tea.

6. Complaints

  • All products are inspected before shipment. If a product is damaged or incorrectly delivered, we will, in accordance with consumer protection legislation, rectify the error free of charge.
  • You must always contact us for approval before returning a defective item.
  • Complaints must be sent immediately after the defect has been discovered.

6.1 How to file a complaint:

  • Report defects to hello@hoomlytea.com. Include your name, address, email, order number, and a description of the issue.
  • If we cannot correct the defect or provide a replacement, we will refund you in accordance with consumer protection law. We cover the return shipping for approved complaints.
  • We reserve the right to deny a complaint if the product is not defective according to current legislation. In disputes, we follow the recommendations from the Swedish National Board for Consumer Disputes (ARN), see arn.se.
  • You can buy a return label via PostNord's website: Skickadirekt or at a service point. Choose the Business Package option.
  • Please note: we cannot collect parcels delivered via PostNord Mypack or similar services requiring pick-up from a service point. We do not reimburse shipping/fees for such methods. Contact us for assistance, and we’ll deduct the return shipping from your original order.


7. Limitation of Liability

  • We accept no liability for indirect damages caused by the product.
  • We accept no responsibility for delays/errors due to circumstances beyond our control (Force Majeure), such as labor disputes, fires, war, government decisions, or supplier delivery failures.
  • We also accept no responsibility for changes in product characteristics made by the supplier or other external factors.


8. Product Information

  • We reserve the right for any typographical errors on the website and for product stockouts.
    We do not guarantee that product images reflect the exact appearance due to differences in display screens, photo quality, or resolution. We do our best to present products as accurately as possible.


9. Cookie Information

  • According to the Electronic Communications Act, visitors to a website must be informed of the use of cookies. Cookies are small text files stored on your computer and used to improve functionality and track user behavior.
    You can set your browser to automatically refuse cookies. More information is available on the Swedish Post and Telecom Authority’s website.


10. Personal Data

  • By shopping with Hoomly Group AB, you accept our privacy policy and processing of your personal data. We prioritize your privacy and collect only the necessary data to process your order. We never sell or share your data without legal basis.
  • Hoomly Group AB is responsible for processing the personal data you provide. Your data is used to manage your order and, if applicable, for newsletters or offers.

10.1 What is personal data?

Any information that can be directly or indirectly linked to an individual.

10.2 What data do we store?

We store your name, address, phone number, email, IP address, and purchase history for customer service and order processing purposes.

10.3 Legal Basis

Your personal data is processed to fulfill our contract with you.
Marketing and promotions are based on your consent.

10.4 Data Sharing

10.4.1 Payment Providers
We share your name, address, email, and phone number with our payment provider. If paying by invoice, your personal ID number is also shared. This helps complete the purchase and prevent fraud.
Our provider: Klarna.

10.4.2 Shipping Partners
We share name, address, and sometimes email/phone with shipping partners to deliver your order.
We work with PostNord.

10.4.3 Newsletter Providers
If you subscribe to our newsletter, we share your name and email with our newsletter provider to send offers.

10.5 Right to Access

You can request an extract of the personal data we hold about you.

10.6 Right to Correction

You may request that we correct or complete your information.

10.7 Right to be Forgotten

You can request that your data be deleted, except in cases where we must retain it for legal obligations (e.g., accounting law).

10.8 Data Protection Officer

Speltrollet AB is responsible for the protection of personal data and compliance with regulations.

10.9 How We Protect Your Data

We use industry standards like SSL/TLS and one-way hash algorithms to store, process, and transmit sensitive data such as personal information and passwords securely.
We use a Shopify as our platform.


11. Changes to the Terms and Conditions

  • We reserve the right to change these terms at any time. Changes will be published on the website and are considered accepted with any order or website visit.


12. Disputes and Governing Law

  • If a dispute cannot be resolved with our customer service, you can contact the National Board for Consumer Disputes (ARN) via arn.se.
    If you live in another EU country, you can file a complaint online via the EU Commission’s platform: http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.

• • Disputes regarding the interpretation or application of these terms shall be governed by Swedish law.